Quality is integral to everything that we do.
From procedures and performance to delivery, we make sure that our services and our organisation measures up to exceptional quality standards every time
We're committed to exceeding our clients expectations
From the machines on our fleet to our team of 250 employees throughout the United Kingdom, we pride ourselves on delivering the highest levels of quality to our customers.
We deliver on quality by putting our focus firmly on our customers. We invest the time and resources in getting to know our customers: their goals, demands and challenges.
We then take this understanding and turn it into bespoke solutions tailored to each customer’s unique requirements.
It is by investing in this knowledge and understanding that it allows us to evolve our products and services, to meet the ever-changing and increasingly complex project challenges which exist within our industry.
This focus on delighting customers is reflected in the many accreditations which the Total has achieved:
From continual investment in our people and company to active engagement with projects beyond handover
Our quality management system unites health, safety, quality, and environmental conservation in a single, closed loop management system. Every employee – from site operatives to directors – is responsible for ensuring quality within their sphere of operation, overseen by our quality assurance manager, department heads, contract managers and supervisors.
We produce a detailed execution plan for every project, assigning a dedicated and experienced implementation team tasked with making sure that the plan is carried out accurately and all stages run smoothly. The team also applies well-defined measurement systems to enable performance to be monitored and continuous improvement to be demonstrated.
Our mobilisation approach is thorough and comprehensive – from ensuring an effective basic working system to getting the right people for the job and inducting them properly; and from identifying and assessing risk to staying focused on getting a vast number of interconnected and complementary tasks right first time.
The high-quality approaches that we inject all the way down the line means that we have complete confidence in our installations – so much so that we are willing to maintain and operate them for our clients indefinitely. We also extend defects liability periods beyond the industry norm of twelve months.
Through a range of communications programmes and targeted training initiatives we are working hard to achieve our Target Zero goal: zero accidents and zero ill health caused by work.
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Let's Work Together
By considering Total Group as your contracting partner, you can have peace of mind knowing that all aspects of your project will be handled with professionalism, expertise, and attention to detail. Our integrated approach ensures seamless coordination between different stages of the project, resulting in cost-effective solutions and timely delivery. Drop us a message below, and let’s work together to bring your vision to life. Our dedicated team is here to answer any questions and provide you with the personalised service you deserve.